Our Service

 

Normal Opening Hours

Monday - Friday 9.00 - 17.00

Saturday - 9.00 - 17.00

 

Free Delivery

We offer FREE DELIVERY on all orders over £150.00 within a 30 mile radius of our store, being situated in South Lincolnshire, this takes us accross the boarders into Cambridgeshire, with Peterborough falling in the FREE DELIVERY area, and also the otherway and into Norfolk, although we will go further, prices are available upon request.

 

Free Assembly

Our deliveries are made by our own vehicles and by trained knowledgeable staff who will safely install your furniture into your home with as little fuss as possible.  They will assemble all products and remove the packaging (unless stated otherwise).

 

Price Match

Whilst we feel that we offer our products at the most competitive prices, we do however have a price promise. If for some reason you should find the identical product that you can prove is from a local store within 7 days of purchase and within 30 mile radius of our store at a lower price, we would only be too glad to refund the difference. This promise does not include ex-display, clearance products and website offers as these items may not always carry the same service levels and warranties.

 

Customer Service

Hills will always acknowledge our customer concerns and requests. We will listen and act on these issues accordingly. At Hills we treat our customers as we would wish to be treated ourselves. Hills will endeavour by all means possible to resolve issues within an acceptable timescale. Our service team are trained to be sympathetic and understanding to our customers, regardless of the level of the concern.

Hills will listen and take appropriate action to all customer care issues in a courteous, helpful manner. We are dedicated to providing excellent value and service to our customers. We deliver our commitment to quality service through active co-operation with our suppliers, our staff and our customers. We will work with skilled craftsmen and our suppliers to ensure a speedy and fair resolution to all our customers' complaints and concerns.

We will endeavour to give as much information as possible to the customer with regard to the issue that may have led to a standard of service that is not up to Hills expectations.