Delivery & Returns

Deliveries

Furniture & larger items
We offer FREE DELIVERY on all orders over £150.00 within a 30 mile radius of our store, being situated in South Lincolnshire, this takes us accross the boarders into Cambridgeshire, with Peterborough falling in the FREE DELIVERY area, and also the otherway and into Norfolk, although we will go further, prices are available upon request.

Excluded Delivery Locations
We deliver within a 30mile radius of our store as standard if you are outside of this then please contact us directly for a competitive shipping quote based on your location and the size of your order.

Failed Deliveries of Larger items & Furniture
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, appliances or other large goods to ensure successful delivery. Please discuss any access issues with us; any undisclosed access problems may result in goods being returned to our warehouse if they cannot be installed into your home within the allocated time slot.

Please ensure that you are available to take delivery on the arranged day. If you miss your allocated delivery slot goods will be returned to our warehouse and a redelivery will need to be arranged.

Please give at least 48 hours’ notice if you wish to cancel or rearrange your delivery.

You will be liable for any associated costs that we incur for the failed delivery. Depending on your location and the size of the order, this could be considerably more than the initial standard delivery charge that you may have paid (minimum £50, increasing with location and size of order). This must be paid before redelivery will be made or, for cancelled orders, will be deducted from any refund due.

 

Returns Policy

Distance Selling Regulations When you buy online or by telephone, you have rights as a consumer under the Distance Selling Regulations. This means if you notify us in writing of your wish to return an item within 7 working days of receiving it, we’ll refund you for both the purchase price and the original delivery charge; however, you are responsible for the cost of returning the item back to us. Please make sure you take reasonable care of the item while it is in your possession, and that it is returned to us unused.

Returns Procedure You must notify us of a return, in writing, within 7 working days from the day after you have received delivery. Email returns@hillsfurniturestore.co.uk or write to us at Sales Team, Hills Furnishings,5-6 Bridge Street, Spalding, Lincolnshire, PE11 1XA.

You can return items to us via:

  • Royal Mail or courier Include your despatch note, stating the reason for the return and whether you'd like a refund or a replacement.
  • In store (Hills Furnishings) Take the despatch note and the product you wish to return or exchange to the Hills Furniture Store and tell the sales adviser you bought it online/over the phone.

Items should be returned in their original packaging and in a fully resaleable condition. Please see Exclusions below for exceptions to this policy. If the product is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item or, at our discretion, decide to deduct a proportion of the original selling price from the refund amount. This does not affect your statutory rights.

Purchases of furniture, and other large goods Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, or other large goods to ensure successful delivery. Please discuss any access issues with us as more time may be needed for your delivery. Any undisclosed access problems may result in goods being returned to our warehouse and you will be liable for any associated costs.

You are unable to return any special order/custom made furniture items. For those item which can be returned, please note that the cost of this will be considerably more than the delivery charge that you have paid. Please contact the Web Team for a quote.

Refunds Can only be made to the original card used for purchase. Refunds to a card other than the original can only be processed if the original account no longer exists or the account details have expired.

Exclusions Unless they're faulty, we're unable to offer a refund or exchange on:

  • Goods ordered to your specification, and/or made to meet your needs
  • Ready Made curtains if the strings have been drawn on the pencil heading tape or if they have been altered

None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations, please see our Terms & Conditions.

 

How to change or cancel an order

If you wish to change or cancel an order please contact the Sales Team. Please have the order number and date the order was placed to hand. If your products have already been delivered, then you will need to follow our Returns Procedure above.